Import contact list

Contact list importing allows you to upload your external contact phone/email list and use it with SMS/Email marketing channels in ManyChat. 

Please be aware that Import Contacts feature is not yet released to all our users. We are still testing it to provide the best experience possible as soon as it's rolled out to all accounts.

If you cannot see the Import button on your side, don't worry: you'll see it very soon!

You can download only those contacts that gave you user consent to receive SMS or Email. You are responsible for collecting such consent outside of ManyChat. When you upload contacts to ManyChat, your subscribers will be automatically considered as opted-in to the bot.

Import and creating new subscribers will also affect your monthly PRO subscription.

Head to the Audience tab and click "Import Contacts" button:

Then, click "Select your file" button:

Select your CSV file with the contact list:

Important: no limits are applied to rows/columns; however, there is a limit on the file's size - 64mb. We also recommend naming each column in the first row (first name, last name, phone, email, country etc.)

Check that you have selected the correct file and click blue "Next" button in the lower right corner:

Match CSV columns with System and Custom User fields:


You must select Full Name/First Name/Last Name/Gender/Phone/Email System Fields for the corresponding columns in your CSV - you will not be able to change them afterwards. 

Please save all other fields to Custom User Fields - you can create them in Settings => Custom Fields. (prepare them in advance for matching).

Please note that there’s no way to match uploaded contacts with your existing Facebook Subscribers for now - however, we’re working hard on it, so stay tuned!

Please check the number of columns for import and select/create Tag for the imported audience:

You can add several Tags if you wish, or delete them as well:

Your contacts are ready:

Head to the Audience tab and check your new Subscribers. In this example, the contacts are downloaded without first name and last name - that’s how you will see them if you download the list without naming:

Please note that you are not able to edit names and avatars - here's how you'll see the user card in case the name is not entered:

Hope this clarifies things!