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"With checkbox" widget Troubleshooting: Subscriber's name isn't shown in the opt-in message

What's the problem?

Sometimes you may notice that although you have First Name/Full Name/other name variable in the opt-in message connected to any widget that has "with checkbox" button type in it (for example Button, Box, Modal, etc.), the message is being delivered to your subscribers without their name in it. 

How you see the message in your flow

How it arrives to your subscribers

The reason why this happens is that due to Facebook limitations, ManyChat variables only work in opt-in messages connected to the widgets with "Send to Messenger" button type. 

How to troubleshoot

To solve this issue, you may either edit your opt-in message so that it looks nice without the user name, or change the type of the widget button to "Send to Messenger".